Why is my Earthlink service not working?
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EarthLink offers internet service across 30 states with the greatest coverage in California, Texas, and New York. Earthlink offers DSL internet connectivity as well as fiber internet service, making it the 3rd largest provider of fiber broadband in the U.S. by coverage area.
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What isn't working?
Please let us know what issue you are experiencing with Earthlink:
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In the last three months, how would you rate Earthlink?
2.73 out of 5 546 ratings
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Problems in the last 24 hours
The graph below depicts the number of Earthlink reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Earthlink. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Earthlink compensate me for the outage?
The recent Earthlink outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Earthlink if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Earthlink has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Earthlink users through our website.
Internet (49%)
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E-mail (37%)
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Wi-fi (11%)
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Total Blackout (1%)
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TV (1%)
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Phone (1%)
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Live Outage Map
The most recent Earthlink outage reports came from the following cities:Jacksonville, Lawrenceville, St. Louis, Los Angeles, Denver, Atlanta, Morrisville, Morrison, Las Vegas, Springfield, South San Francisco, Dallas, Des Moines, Tampa and Coral Springs.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville | Internet | |
| Lawrenceville | Internet | |
| St. Louis | Internet | |
| Los Angeles | TV | |
| Los Angeles | Internet | |
| Denver | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Earthlink Issues Reports
Latest outage, problems and issue reports in social media:
- Joseph W. Bentley (@JosephWBentley) reported
Does @EarthLink ever answer their phones? Slow internet and when try to upgrade no one even comes out to do the upgrade. Now can’t even get anyone to answer the phones, SMH
- 🤝 다람쥐요원 🥝 (@WellitsYourLife) reported
WHEN YOU’RE ABOUT TO SEARCHING A JOB THEN Earthlink™ WON’T BE A GOOD CHOICE CUZ THEY 1.DON’T PROVIDE ORIGINAL SERVICE ON YOUR AREA 2.THE COLLABORATED COMPANY’S SERVICE WILL BE AWFULLY SLOW @EarthLink
- James W. Anderson (@Mackerelcat) reported
@EarthLink @CityofAtlanta That is very bad form and goes against every best practice known in the corporation-to-consumer/vendor communications industry and does not bode well for any future success of your company
- lopta (@lopta) reported
@ukscone @EarthLink Used them years ago for dial-up. Was pleasantly surprised to see that they offered service where I live. I could be wrong but I think AT&T (Illinois Bell) have to let them ride the local loop because it used to have a monopoly.
- MimiGigiVivie (@Gigiviviesmile) reported
@EarthLink @cityofnortonva It's theft at this point. Earthlink has taken her money and WILL NOT help her. @BBBTriCounties
- Marlene Tofa (@MarleneTofa) reported
Earthlink Internet & customer service SUCKS big time!!! @EarthLink @earthlinksucks
- stacy casson (@earthlinksucks) reported
@MarleneTofa @EarthLink I've not been a customer for a long time but it did inspire my Twitter handle
- 🤝 다람쥐요원 🥝 (@WellitsYourLife) reported
THIS SUCKERS MADE AN EXTRA A YEAR-USE CONTRACT WITHOUT ANY PERMISSION OF YOURS WHEN YOU MOVE AFTER YOU USE THAT FREAKIN SERVICE FOR AN YEAR @EarthLink
- James W. Anderson (@Mackerelcat) reported
Filing consumer and other complaints against @Earthlink and @VadeSecure over blocking spam complaints and reports designed to help block known spam that is emerging, etc., Neither company is trustworthy #Vade #VadeSecure #earthlink
- Kevin Fries (@friesk00) reported
@EarthLink Here's what I get from your server through Thunderbird: Unable to establish TLS connection to POP3 server. The server may be down or may be incorrectly configured. 1/2
- Clare Bell #BidenHarrisLandslide2020 (@rathacat) reported
@EarthLink I did contact your tech support via chat. The guy I spoke to was very helpful. I'd made a mistake with one parameter and now can fix it, hopefully. I just need to make the authentication security password encrypted.
- loveleedee (@loveleedee96) reported
@EarthLink has some of the worst customer service in the world. They don’t resolve issues or work with you to resolve issues!
- lopta (@lopta) reported
I like that @EarthLink offer Internet service here but it's a shame they have to use AT&T for the last mile. Haven't been able to get a promised speed upgrade. Only other wired option is Comcast Xfinity and they've used up all their chances.
- Ben Kendim (@BenKendim1) reported
Try and cancel a goddamn @EarthLink account if you have a lot of time to waste...I thought the @FTC was on these types of shenannigans, making it hard to cancel accounts. Didn't @AOL get fined for this?
- Michael Marano (he / him) (@MikeMarano) reported
@EarthLink service has been awful today. When I hit the "reply" function, it takes an impossibly long time for the page to reload so that I can start typing my response. It's wrecking my productivity. This had happened on phone, and two different web browsers.
- 🤝 다람쥐요원 🥝 (@WellitsYourLife) reported
EVERYTIME WHENEVER I CALLED TO THE SUPPORT SERVICE IT ALWAYS TOOK AN HOUR TO DO SOMETHING AND THAT’S THE REASON WHY I HESITATED TO CALL AND DECIDED TO GET A CHATTING SUPPORT(USELESS) YO YOU SHOULD BE SHAME ON YOU @earthlink
- Michael Marano (he / him) (@MikeMarano) reported
@EarthLink I have used two different web browsers and a phone, all with the same (crummy) results. Pretty sure the problem is on your end.
- SuperTalk 92.9 (@Supertalk929) reported
NEW: - @EarthLink investing $5.4 million to build customer support center in Norton, Virginia.- 285 new jobs to be created- 30K square foot facility to be built near the US 23 / 58 intersection on 200 acres.
- Clare Bell #BidenHarrisLandslide2020 (@rathacat) reported
@EarthLink I thought I did so, and it didn't work on the Win10 computer. It did work on the Win 7 computer. Are there any tech support people on twitter?
- Michelle Cartland ☮️❤️🎶🌈 (@allyfan24) reported
Anyone else having issues with @EarthLink webmail today?
- Klem Keely (@KlemKeely) reported
@ski_sea2 @EarthLink Agreed. Several times in just the last week and this morning and now, again. And it's not my end, it's them.... iPhone, Thunderbird, Webmail page, all methods of accessing = fail.
- Dustin Briggs (@dustinbriggs91) reported
@EarthLink EarthLink is a worst internet service ever existed. Slow *** connection speed.
- lopta (@lopta) reported
@john_arends @EarthLink I don't so much hate them as feel sad. They were given a year to make my service work and couldn't manage it. #ComcastFail
- Appalachia Sustainable Tourism Collaboration, LLC (@ASTC_LLC) reported
@MaryTrigiani We've actually had a lot of private investors in far Southwest Virginia.Over 500 jobs are in route.21% federal corporate income tax really helps.@EarthLink is in the process of returning its customer service operations.
- 🤝 다람쥐요원 🥝 (@WellitsYourLife) reported
AND AFTER ALL OF THESE THEY’LL REQUIRE $200 FOR FLEEING OUT FROM THEIR SERVICE LMAO OK (INCLUDING SCAMMING WITH SOME ‘FREE SECURITY’ WHATEVERS ONLY LASTS FOR A MONTH (AROUND $50) AND “NEW CONTRACT” AFTER BEING SINCERE CUSTOMER @EarthLink
- lopta (@lopta) reported
@john_arends @EarthLink Chatting with Comcast now, since EarthLink weren't able to speed their service up. Comcast *really* want to sell me TV.
- Justin Sabourin (@sabourinj) reported
@john_arends @lopta @EarthLink Pathetic asynchronous speeds for cable are a major problem, especially with multiple WFH people. Huge opportunities for Starlink & 5G options.
- MimiGigiVivie (@Gigiviviesmile) reported
@EarthLink @cityofnortonva My mom has been utterly screwed over by your company. Customer service is unhelpful, she's paid over $100 and still has no internet. Keeps told "the back office" will take care of it. It has been 3 days of this and she's called every day and it's still not rectified!
- EJ Kraus (@EJKrausJr) reported
@EarthLink Earthlink is down again. During a work day. Can't keep it up, can you.
- LCARS (@PhotonicKitten) reported
@EarthLink @Xfinity yea no, i take it back. 2 weeks into service i find i was lied to 5 times about no setup cost , was told i had a plan with at least 10mbps, but now that ive paid, im told i'll only be getting 5 for 50/mth. Even worse than Comcast. why are ISPs such sharks? Explanation?
