The map below depicts the most recent cities in the United States where Earthlink users have reported problems and outages. If you are experiencing problems with Earthlink, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Earthlink users affected:
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In the last three months, how would you rate Earthlink?
2.73 out of 5 546 ratings
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EarthLink offers internet service across 30 states with the greatest coverage in California, Texas, and New York. Earthlink offers DSL internet connectivity as well as fiber internet service, making it the 3rd largest provider of fiber broadband in the U.S. by coverage area.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Los Angeles, CA | 6 |
| Houston, TX | 4 |
| Jacksonville, FL | 3 |
| Dallas, TX | 3 |
| St. Louis, MO | 2 |
| Atlanta, GA | 2 |
| Des Moines, WA | 2 |
| Orlando, FL | 2 |
| Charlotte, NC | 2 |
| Rancho Cordova, CA | 2 |
| Lawrenceville, GA | 1 |
| Denver, CO | 1 |
| Morrisville, PA | 1 |
| Morrison, CO | 1 |
| Las Vegas, NV | 1 |
| Springfield, IL | 1 |
| South San Francisco, CA | 1 |
| Tampa, FL | 1 |
| Coral Springs, FL | 1 |
| Seattle, WA | 1 |
| Fort Worth, TX | 1 |
| San Francisco, CA | 1 |
| Placerville, CA | 1 |
| Greenville, SC | 1 |
| Austin, TX | 1 |
| Largo, FL | 1 |
| Willits, CA | 1 |
| Raleigh, NC | 1 |
| Indianapolis, IN | 1 |
| Bethany, OK | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Earthlink Issues Reports
Latest outage, problems and issue reports in social media:
Joseph W. Bentley (@JosephWBentley) reported Does @EarthLink ever answer their phones? Slow internet and when try to upgrade no one even comes out to do the upgrade. Now can’t even get anyone to answer the phones, SMH
- 🤝 다람쥐요원 🥝 (@WellitsYourLife) reported
WHEN YOU’RE ABOUT TO SEARCHING A JOB THEN Earthlink™ WON’T BE A GOOD CHOICE CUZ THEY 1.DON’T PROVIDE ORIGINAL SERVICE ON YOUR AREA 2.THE COLLABORATED COMPANY’S SERVICE WILL BE AWFULLY SLOW @EarthLink
- James W. Anderson (@Mackerelcat) reported
@EarthLink @CityofAtlanta That is very bad form and goes against every best practice known in the corporation-to-consumer/vendor communications industry and does not bode well for any future success of your company
- lopta (@lopta) reported
@ukscone @EarthLink Used them years ago for dial-up. Was pleasantly surprised to see that they offered service where I live. I could be wrong but I think AT&T (Illinois Bell) have to let them ride the local loop because it used to have a monopoly.
- MimiGigiVivie (@Gigiviviesmile) reported
@EarthLink @cityofnortonva It's theft at this point. Earthlink has taken her money and WILL NOT help her. @BBBTriCounties
- Marlene Tofa (@MarleneTofa) reported
Earthlink Internet & customer service SUCKS big time!!! @EarthLink @earthlinksucks
- stacy casson (@earthlinksucks) reported
@MarleneTofa @EarthLink I've not been a customer for a long time but it did inspire my Twitter handle
- 🤝 다람쥐요원 🥝 (@WellitsYourLife) reported
THIS SUCKERS MADE AN EXTRA A YEAR-USE CONTRACT WITHOUT ANY PERMISSION OF YOURS WHEN YOU MOVE AFTER YOU USE THAT FREAKIN SERVICE FOR AN YEAR @EarthLink
- James W. Anderson (@Mackerelcat) reported
Filing consumer and other complaints against @Earthlink and @VadeSecure over blocking spam complaints and reports designed to help block known spam that is emerging, etc., Neither company is trustworthy #Vade #VadeSecure #earthlink
- Kevin Fries (@friesk00) reported
@EarthLink Here's what I get from your server through Thunderbird: Unable to establish TLS connection to POP3 server. The server may be down or may be incorrectly configured. 1/2
- Clare Bell #BidenHarrisLandslide2020 (@rathacat) reported
@EarthLink I did contact your tech support via chat. The guy I spoke to was very helpful. I'd made a mistake with one parameter and now can fix it, hopefully. I just need to make the authentication security password encrypted.
- loveleedee (@loveleedee96) reported
@EarthLink has some of the worst customer service in the world. They don’t resolve issues or work with you to resolve issues!
- lopta (@lopta) reported
I like that @EarthLink offer Internet service here but it's a shame they have to use AT&T for the last mile. Haven't been able to get a promised speed upgrade. Only other wired option is Comcast Xfinity and they've used up all their chances.
- Ben Kendim (@BenKendim1) reported
Try and cancel a goddamn @EarthLink account if you have a lot of time to waste...I thought the @FTC was on these types of shenannigans, making it hard to cancel accounts. Didn't @AOL get fined for this?
- Michael Marano (he / him) (@MikeMarano) reported
@EarthLink service has been awful today. When I hit the "reply" function, it takes an impossibly long time for the page to reload so that I can start typing my response. It's wrecking my productivity. This had happened on phone, and two different web browsers.
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